Capability management: This small business system makes positive that there are adequate IT resources to fulfill long run requirements. Automation streamlines repetitive responsibilities, when self-service empowers consumers to resolve issues or initiate requests independently. MOF was made in 2008 as being a management program for applying and optimizing IT services https://trentonhheyv.collectblogs.com/78341865/the-smart-trick-of-enterprise-service-management-esm-that-no-one-is-discussing